1 Introduction & Acceptance of Terms
Welcome to Rojak99, Malaysia's leading online entertainment platform. This Terms & Conditions document constitutes a legally binding agreement between you (the user) and Rojak99 governing your use of the website, mobile application, and all services provided by Rojak99.
By accessing, registering for, or using any part of the Rojak99 platform, you acknowledge that you have read, understood, and agreed to be fully bound by these Terms & Conditions. If you do not agree with any part of these terms, you are not permitted to use the Rojak99 platform.
2 Account Registration Eligibility & Requirements
To use Rojak99's services, you must meet all of the following eligibility requirements:
- At least 18 years old at the time of registration and while using the platform.
- A Malaysian citizen or resident living in Malaysia.
- Have full legal capacity to enter into a binding agreement.
- Has never had a Rojak99 account closed or suspended previously due to a terms violation.
- Not being subject to any active self-exclusion programme.
By registering an account, you agree to provide accurate, complete, and up-to-date information. Rojak99 reserves the right to request identity verification at any time and to suspend an account until that process is complete. Each individual is only permitted to hold one account only on Rojak99 — multiple accounts are a violation of our terms and subject to immediate closure without notice, along with forfeiture of any associated account balances.
3 Deposits, Withdrawals & Financial Policy
Rojak99 accepts deposits via the following Malaysian payment methods:
- E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
- Instant Bank Transfer: DuitNow
- Internet Banking: FPX via Maybank2u, CIMB Clicks, and other major local banks
The minimum deposit amount is RM 10 per transaction. Funds are typically credited to your account within minutes of a successful transaction being confirmed. Rojak99 is not responsible for any delays caused by third-party systems or network failures beyond our control.
For withdrawals, standard members can expect processing within 15 minutes after the application is approved. Withdrawal conditions are as follows:
- Your account must be fully verified, including identity verification (KYC), before your first withdrawal can be processed.
- Withdrawals will be processed to the same payment method used for the deposit — transfers to a different method require a special request.
- Any bonus received is subject to the specified wagering requirements before it can be withdrawn.
- Rojak99 reserves the right to request additional documents for withdrawals exceeding certain thresholds for anti-money laundering (AML) compliance purposes.
4 Bonuses, Promotions & Wagering Requirements
From time to time, Rojak99 offers a range of bonuses and promotions to both new and existing members. All bonus offers are subject to specific terms and conditions, which will be stated alongside each respective promotion. The general terms applicable to all bonuses are as follows:
- Each bonus carries a minimum wagering requirement that must be met before any bonus-related winnings can be withdrawn.
- The welcome bonus is only available to new members making their first deposit who have not previously claimed such an offer.
- Only one active bonus at a time unless otherwise stated in the relevant promotion's terms.
- Rojak99 reserves the right to cancel, modify, or withdraw any promotion at any time without prior notice.
- Any attempt to abuse the bonus system — including through multiple accounts or irregular betting patterns — will result in bonus forfeiture and may lead to account closure.
All bonus wagering requirements are calculated based on actual wagers placed on eligible games on the Rojak99 platform. Different games may contribute at different rates towards the wagering requirement — please refer to the promotions page for full details.
5 Game Rules and Sports Betting Regulations
Rojak99 offers a wide range of game categories, including slots, Live Casino (baccarat, blackjack, roulette, dragon tiger), Sports Betting (Malaysia Super League, EPL, BWF badminton, NBA, and more), E-Sports, and match odds. Specific rules for each game and category are as follows:
Slots & Casino Games: All games use a Random Number Generation (RNG) system certified by independent international auditing bodies. Every round outcome is entirely random and cannot be influenced or manipulated by any party. The RTP (Return to Player) value for each game is stated in its respective game information.
Sports Betting: All confirmed bets are final and cannot be cancelled once a match has started, except under specific circumstances outlined in the bet cancellation policy. Rojak99 reserves the right to void or cancel bets in the following circumstances:
- Technical errors or odds displayed unintentionally at an incorrect rate.
- A match is postponed, cancelled, or played at a different venue in a way that materially alters the betting conditions.
- Clear evidence of fraud or match manipulation.
- Severe technical disruptions affecting the integrity of the betting system.
In-Play Betting: Odds for live betting change in real time. Bets placed during streaming disruptions or data delays may be subject to review and possible cancellation if the outcome of the event in question was already known at the time the bet was received.
6 Prohibited User Conduct
Use of the Rojak99 platform is subject to a strict code of conduct. The following activities are strictly prohibited and may result in immediate account closure, forfeiture of balances, and/or legal action:
- Registering more than one account or using another person's account.
- Providing false or misleading information during the registration or identity verification process.
- Using automation software, bots, artificial intelligence programs, or any other technical means to gain an unfair advantage in gameplay.
- Money laundering or using the Rojak99 platform for any unlawful financial activity.
- Colluding with other players to cheat the system in live table games or poker.
- Exploiting bugs or technical vulnerabilities in the platform for unfair gain — any profits obtained through such means will be voided.
- Threatening, insulting, or harassing support staff or other members on the platform.
- Engaging in any activity that violates applicable Malaysian law.
7 Account Security & Privacy
You are solely responsible for keeping your Rojak99 account login credentials — including your username and password — confidential. Rojak99 will never ask for your password via email, WhatsApp, or live chat. If you receive such a request, please report it to our support team immediately as it may be a phishing attempt.
You are responsible for all activity that occurs under your account. If you suspect your account has been accessed without authorisation, contact the Rojak99 support team immediately at support@rojak99.click for appropriate action. Rojak99 is not liable for any losses arising from unauthorised access resulting from your negligence in safeguarding your account information.
For detailed information on how Rojak99 collects, uses, and protects your personal data, please refer to Privacy Policy which forms part of this agreement.
8 Account Suspension & Closure
Rojak99 reserves the right to suspend or close any member's account at any time for the following reasons:
- Violation of any part of these Terms & Conditions.
- Confirmation that the user is under 18 years of age.
- Failure to submit the required identity verification documents within the specified timeframe.
- Suspicious activity indicative of fraud, money laundering, or system manipulation.
- Self-exclusion requests submitted by the user themselves.
In the event of account closure due to a terms violation, Rojak99 reserves the right to forfeit all account balances, including deposits and pending withdrawals. Users whose accounts are closed for violation-related reasons will not be entitled to compensation or a detailed explanation of the closure while an internal investigation is still ongoing.
9 Responsible Gaming
Rojak99 is fully committed to promoting responsible gaming. We provide a range of tools to help members maintain control over their gaming habits, including:
- Deposit Limit: Set daily, weekly, or monthly deposit limits to control how much can be added to your account.
- Loss Limit: Set a maximum loss limit within a specified period.
- Session Time Limit: Limit the amount of time you spend on the platform each day.
- Temporary Self-Exclusion: Temporarily suspend account access for a period of 24 hours, one week, or one month.
- Permanent Self-Exclusion: Permanently close your account with an irrevocable self-exclusion for at least the selected period.
All games and betting on Rojak99 are intended solely for entertainment purposes. This platform is not designed or suitable as a source of regular income. If you or someone you know is showing signs of problem gambling, we encourage you to seek professional help. Visit our Responsible Gaming us for more information and support resources.
10 Liability Limits and Disclaimer
Rojak99 provides this platform on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly and securely at all times, we make no warranties, express or implied, regarding:
- Uninterrupted availability or continuity of the platform at all times.
- The accuracy or completeness of information displayed, including odds and statistics.
- The suitability of the platform for any particular purpose of the user.
Rojak99 shall not be liable for any direct, indirect, incidental, or consequential losses arising from your use of, or inability to use, this platform — including but not limited to financial losses from bets or games placed on the platform. Rojak99's maximum liability to any member under any circumstance is limited to the total amount deposited by that member in the 12 months preceding the claim.
11 Governing Law and Dispute Resolution
These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising in connection with the Rojak99 platform must first be resolved through our internal process — contact our support team at support@rojak99.click with full details of your dispute.
We are committed to resolving all complaints fairly and transparently within a reasonable timeframe. Any dispute that cannot be resolved internally will be referred to a recognised alternative dispute resolution (ADR) body. The decision of that ADR body shall be final and binding on both parties.
12 Changes to Terms & Conditions
Rojak99 reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. Significant changes will be communicated to members via in-platform notices or email to the registered address. Continued use of Rojak99 following notification of any changes constitutes acceptance of the updated terms.
We recommend bookmarking this page and reviewing it periodically to ensure you are always up to date with the latest terms applicable to your Rojak99 account. The "last updated" date displayed at the top of this page indicates when these terms were most recently amended.
If you have any questions regarding these Terms & Conditions, please contact the Rojak99 support team at support@rojak99.click or via in-platform live chat, available 24/7. We're here to help you understand any section that may be unclear.