1 Rojak99's Commitment to Responsible Gaming
Rojak99 believes that online entertainment — whether slots, live casino, Sports Betting, badminton, or e-sports — should be a source of fun, not a source of problems. Responsible gaming is at the core of how we operate, not merely a compliance box we tick.
We understand that for some users, gambling can lead to serious problems if not managed wisely. That is why Rojak99 invests seriously in providing the tools, guidance, and support that allow every Malaysian member to play within healthy and safe limits. More importantly, we want every member to know that asking for help is nothing to be ashamed of — in fact, it is a sign of maturity and good judgement.
The Rojak99 platform is only accessible to users aged 18 and above. All account registrations go through a strict age verification process, and we carry out continuous monitoring to ensure that no underage users access the platform under any circumstances.
2 What is Responsible Gaming?
Responsible gaming means approaching betting and online gaming with a healthy, controlled, and informed mindset. It involves understanding the risks involved, setting clear limits before you play, and knowing when to stop.
There are several core responsible gaming principles that Rojak99 encourages all its members to understand and practise:
- Play for fun, not to make a profit. Think of the money you spend as an entertainment cost — the same way you'd buy a movie ticket or treat yourself to dinner at a restaurant — not an investment you expect a return on.
- Set a budget before you play and stick to it. Decide on the maximum amount you're willing to spend before opening the platform. Once that limit is reached, stop — no exceptions.
- Never try to "chase your losses." One of the most dangerous traps in gambling is chasing losses — continuing to bet more in an attempt to win back what you've already lost. It's a cycle that almost always ends in even greater losses.
- Do not gamble when you are in an emotionally unstable state. Work stress, family issues, or negative emotions can cloud your judgement and lead to irrational betting decisions.
- Balance your gaming time with other activities. Make sure online betting does not take over time that should be set aside for your family, work, hobbies, and daily responsibilities.
3 Self-Control Tools Available at Rojak99
Rojak99 offers five core self-control tools that any member can activate at any time, either through their account settings or by contacting our support team. All tools are completely free to use with no charges involved.
1. Deposit Limit
Set a daily, weekly, or monthly deposit limit to control how much money you can add to your Rojak99 account within a given period. For example, if you set a weekly deposit limit of RM 200, the Rojak99 system will automatically reject any deposit that exceeds that amount during the week in question. Limits can be lowered immediately, but increases require a 7-day waiting period before they take effect.
2. Loss Limit
This tool lets you set a maximum net loss limit over a daily, weekly, or monthly period. Once the loss limit is reached, Rojak99's system will automatically block any further bets for that period — protecting you from losses that exceed your financial means.
3. Session Time Limit
Set a daily time limit for how long you can spend on the Rojak99 platform. When the limit is reached, you will receive a warning and your session will be ended automatically. This is especially useful for avoiding excessive play habits that can disrupt your daily productivity and work-life balance.
4. Temporary Self-Break
If you feel you need a short break from the platform, the temporary self-exclusion option lets you block access to your account for 24 hours, 48 hours, one week, or one month. During the break period, you will not be able to log in or make any deposits or bets. Your account balance remains safe and available once the break period ends.
5. Permanent Self-Exclusion
This is the most decisive option — permanently closing your Rojak99 account for a minimum period of your choosing (6 months, 1 year, 3 years, or permanently). Permanent self-exclusion cannot be reversed during the chosen period even if you request it. Any remaining account balance can be withdrawn before the exclusion takes effect. This option is recommended for anyone who feels that gambling has begun to cause problems in their life.
4 Recognising the Signs of Problem Gambling
Problem gambling rarely develops overnight. It typically builds gradually, and the person involved often does not realise they have a problem until things become serious. Here are some early warning signs to watch for in yourself or someone you care about:
- Feeling the urge to hide your gambling activity from family or friends.
- Frequently thinking about betting — planning your next session or figuring out how to get more money to wager.
- Continuing to gamble even when you know it is causing financial, relationship, or work-related problems.
- Borrowing money or selling possessions to fund gambling activity.
- Chasing losses by continuing to play and betting more.
- Feeling restless, irritable, or anxious when unable to gamble.
- Neglecting daily responsibilities — including work, family, and health — in favour of betting.
- Lying to loved ones about how much time and money has been spent on gambling.
If you recognise two or more of the signs above in yourself, it is a signal that you may benefit from speaking with someone who can help. Remember — asking for help is a sign of strength, not weakness.
5 How to Get Help and Support
If you or someone you know needs help with a gambling problem, Rojak99 encourages you to take the first step right away. Support is available in a number of ways:
Through Rojak99: Contact our customer support team at support@rojak99.click or via 24/7 live chat within the platform. Our staff are trained to listen with empathy and help you activate any self-control tools you need, including immediate self-exclusion if required. All conversations relating to problem gambling are handled with complete confidentiality.
Talk to someone you trust: Sometimes the hardest first step is admitting there is a problem to someone you trust — whether that is a partner, a family member, or a close friend. The support of loved ones is one of the most important factors in a successful recovery.
Set limits proactively: You do not need to wait until a problem arises before using Rojak99's self-control tools. We encourage all members to set deposit and loss limits from the start as a sound responsible gaming practice.
6 Minor Protection
Rojak99 takes the protection of children and teenagers very seriously. Our platform applies strict age verification during registration and actively monitors accounts for signs of use by individuals under 18.
For parents and guardians, we recommend the following steps to protect children from accessing Rojak99 or any online betting platform:
- Use parental control software on all devices that children can access.
- Make sure your Rojak99 account password and login details are kept out of reach of children.
- Log out of your Rojak99 account after every session, especially on shared devices.
- Talk to your children about the risks of gambling and why it is not appropriate for them.
If you suspect that a child or teenager has accessed the Rojak99 platform, please contact us immediately at support@rojak99.click. We will investigate and take the appropriate action promptly.
7 Bet Within Your Means — A Practical Guide
Below is a set of practical guidelines that Rojak99 shares with all members to help keep gambling activities within healthy and enjoyable limits:
- Only use money you can afford to lose. Never use money set aside for bills, rent, food, or emergency savings to gamble. Only allocate a dedicated amount from your personal entertainment budget.
- Do not drink alcohol or take drugs while playing. Impaired judgement can lead to irrational betting decisions and greater losses.
- Take regular breaks. Avoid sitting and playing for hours on end. Get up, drink some water, stretch, and give your mind the break it needs.
- Do not play when you are tired or drowsy. Fatigue reduces your ability to make rational and sound decisions.
- Track and monitor your spending. Keep a simple record of how much you deposit and withdraw each month. This gives you a clear picture of whether gambling is delivering entertainment value that is worth what you are spending.
Rojak99 is always by your side — not just as an entertainment platform, but as a partner that genuinely cares about the wellbeing of every member. We want you to enjoy the best possible experience on our platform over the long term, and that is only possible when responsible gaming becomes part of your daily habits.